Privacy Policy

1. Who We Are

Hines Electrical & Security (N.Z.) Limited (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store and protect your personal information.

2. What Information We Collect

We may collect the following personal information from you:

Name, phone number and email address
Physical address and property details
Payment information
Information submitted through our website contact forms, quote requests and calculator tool
Records of services provided to you
Communication records including emails and call notes

3. How We Collect Information

We collect information:

Directly from you when you contact us, request a quote or book a service
Through our website contact forms and calculator
When you engage us to carry out work at your property
Through cookies and website analytics tools (see Section 8)

4. How We Use Your Information

We use your information to:

Provide quotes, book appointments and carry out services
Communicate with you about your job or enquiry
Process payments and maintain accounts
Send service reminders and follow-up communications
Improve our website and services
Comply with legal and regulatory obligations

We will not use your information for any other purpose without your consent.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Our subcontractors or technicians where necessary to carry out your job
Alarm Watch (our monitoring partner) where you have engaged alarm monitoring services
Mitsubishi Electric or Smartvent where warranty registration or support is required
Our accounting and business software providers under strict confidentiality agreements
Authorities where required by law

6. How Long We Keep Your Information

We retain customer records for a minimum of 7 years to comply with New Zealand tax and business law requirements. Job records including certificates of compliance are retained permanently as required by the Electricity (Safety) Regulations 2010.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Ask us to delete information we no longer need (subject to legal retention requirements)
Make a complaint to the Office of the Privacy Commissioner

To exercise any of these rights, contact us at service@hines.co.nz or 0800 444 637.

8. Cookies & Website Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is anonymous and not linked to any individual. You can disable cookies in your browser settings, though this may affect website functionality.

9. Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website uses SSL encryption. Access to customer records is restricted to authorised staff only.

10. Third-Party Links

Our website may contain links to third-party websites including Alarm Watch (alarmwatch.co.nz) and Mitsubishi Electric. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies.

11. Changes to This Policy

We may update this policy from time to time. The current version is always available at hines.co.nz/privacy-policy. Continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact

For any privacy enquiries or requests:

Hines Electrical & Security (N.Z.) Limited Email: service@hines.co.nz Phone: 0800 444 637 Web: hines.co.nz